We collect different types of information depending on how you interact with us. Some you give us directly, and some we gather automatically through your use of the site.

Information You Provide

• Contact details when you reach out through forms or email (name, email address, phone number)
• Program enrollment information if you sign up for our educational offerings
• Payment details processed through secure third-party services (we don't store full credit card numbers)
• Communication preferences and feedback you share with us
• Any other details you choose to include when contacting us

Automatically Collected Data

• Browser type, operating system, and device information
• IP address and general location data (city/province level)
• Pages visited, time spent on site, and navigation patterns
• Referral sources that brought you to our website
• Technical data like screen resolution and language preferences

We use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser, though some features might not work as smoothly without them.

Your data serves specific purposes. We're not in the business of collecting information just for the sake of it.

• To respond to your inquiries and provide customer support
• To process enrollment in educational programs and manage your learning experience
• To send updates about programs you're enrolled in or have expressed interest in
• To improve our website functionality and user experience
• To analyze trends and understand how people engage with our content
• To comply with legal obligations and protect against fraudulent activity
• To personalize your experience based on your interests and past interactions

We don't sell your personal information. Period. However, we do work with service providers who help us run our business effectively.

Service Providers We Work With

• Payment processors for secure transaction handling
• Email service platforms for communication management
• Cloud hosting providers for website infrastructure
• Analytics tools to understand site usage patterns
• Customer relationship management systems

These partners are contractually bound to protect your data and can only use it for the specific services they provide to us. We vet our vendors carefully and only work with those who meet our privacy standards.

When We Might Share Information

• If required by law, court order, or government investigation
• To protect rights, property, or safety of Xelventryl, users, or others
• In connection with a business transfer, merger, or acquisition (you'd be notified)
• With your explicit consent for specific purposes

We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

After retention periods expire, we securely delete or anonymize your data. If you close your account or withdraw consent, we'll remove your information within 30 days unless we're legally required to keep it longer.

Under Canadian privacy law, you have several rights regarding your personal information. These aren't just theoretical—we actually honor them.

What You Can Do

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update inaccurate or incomplete information
• Deletion: Request removal of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Opt out of marketing communications or data processing based on consent
• Object: Challenge how we process your information in certain circumstances

To exercise any of these rights, email us at contact@xelventryl.vip with your request. We'll respond within 30 days. You'll need to verify your identity before we process requests involving personal data access or deletion.

We protect your data using industry-standard security practices, but let's be honest—no system is 100% secure. We take reasonable precautions and stay vigilant.

• Encrypted connections (SSL/TLS) for data transmission
• Secure servers with regular security updates and monitoring
• Limited employee access based on role requirements
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted storage
• Strong password requirements and multi-factor authentication where available

If we detect a data breach that poses a real risk to you, we'll notify you and the Privacy Commissioner as required by law. We'll also take immediate steps to contain the breach and prevent future incidents.

Our services aren't directed at anyone under 16. We don't knowingly collect personal information from children. If you're a parent who discovers we've inadvertently gathered data about your child, contact us immediately and we'll delete it.

While we're based in Canada, some of our service providers operate servers in other countries, including the United States. When your data crosses borders, it's subject to the laws of those jurisdictions.

We only work with providers who offer adequate protection and use contractual safeguards to keep your information secure regardless of where it's processed. You have the right to ask about specific transfer mechanisms we use.

Our website uses cookies—small text files stored on your device. Some are essential for the site to function, while others help us improve your experience or understand usage patterns.

Types of Cookies We Use

• Essential: Required for basic site functionality and security
• Performance: Help us analyze traffic and improve site performance
• Functional: Remember your preferences and settings
• Analytics: Provide insights into how visitors use our site

You can control cookies through your browser settings. Blocking certain cookies might affect site functionality, but you're always in control of what you accept.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're enrolled in programs or have an active account.

The effective date at the top shows when the current version took effect. We recommend checking back periodically if you're a regular visitor.